{"id":1487,"date":"2021-09-01T18:12:41","date_gmt":"2021-09-01T18:12:41","guid":{"rendered":"https:\/\/www.directout.eu\/?page_id=1487"},"modified":"2025-07-18T14:28:20","modified_gmt":"2025-07-18T12:28:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.directout.eu\/de\/support\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><section class=\"ffb-id-k7h3snd fg-section fg-el-has-bg fg-text-light\" data-fg-height=\"{&quot;4&quot;:&quot;650px&quot;,&quot;1&quot;:&quot;null&quot;,&quot;2&quot;:&quot;null&quot;,&quot;3&quot;:&quot;null&quot;}\"><span class=\"fg-bg\"><span data-fg-bg=\"{&quot;type&quot;:&quot;image&quot;,&quot;opacity&quot;:&quot;1&quot;,&quot;url&quot;:&quot;https:\\\/\\\/www.directout.eu\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/faqs.jpg&quot;,&quot;size&quot;:&quot;cover&quot;,&quot;repeat&quot;:&quot;no-repeat&quot;,&quot;attachment&quot;:&quot;scroll&quot;,&quot;position&quot;:&quot;center center&quot;}\" class=\"fg-bg-layer fg-bg-type-image \" style=\"opacity: 1; background-image: url(&quot;https:\/\/www.directout.eu\/wp-content\/uploads\/2021\/09\/faqs.jpg&quot;); background-repeat: no-repeat; background-attachment: scroll; background-position: center center; background-size: cover;\"><\/span><span data-fg-bg=\"{&quot;type&quot;:&quot;color&quot;,&quot;opacity&quot;:&quot;0.4&quot;,&quot;color&quot;:&quot;#000000&quot;}\" class=\"fg-bg-layer fg-bg-type-color \" style=\"opacity: 0.4; background-color: #000000;\"><\/span><\/span><div class=\"fg-container container fg-container-large fg-container-lvl--1 \"><div class=\"fg-row row    \" ><div class=\"ffb-id-5ajt1rk1 fg-col col-xs-12 col-sm-7 col-md-6 fg-el-has-bg fg-text-light\" style=\"overflow:hidden;  max-width:calc(100% - 40px); \"><span class=\"fg-bg\"><span data-fg-bg=\"{&quot;type&quot;:&quot;color&quot;,&quot;opacity&quot;:&quot;0.8&quot;,&quot;color&quot;:&quot;#404040&quot;}\" class=\"fg-bg-layer fg-bg-type-color \" style=\"opacity: 0.8; background-color: #404040;\"><\/span><\/span><h1 class=\"ffb-id-qgo0npm fg-heading text-center    fg-text-light\" data-fg-wow=\"fadeInLeft\" data-wow-duration=\"1s\"><\/p>\n<p>FAQ<\/p>\n<p><\/h1><div class=\"ffb-id-qgo0sm9 fg-paragraph ff-richtext text-left    fg-text-light\" data-fg-wow=\"fadeInLeft\" data-wow-duration=\"1s\" data-wow-delay=\"0.5s\"><\/p>\n<p>Following you may browse through a bunch of frequently asked questions (FAQ).<\/p>\n<p><\/div><\/div><\/div><\/div><\/section><style>.ffb-id-k7h3snd{ padding-top: 230px;padding-bottom: 30px;}@media (min-width:992px) { .ffb-id-k7h3snd{ padding-top: 300px;}}@media (min-width:1200px) { .ffb-id-k7h3snd{ height:650px;}}.ffb-id-5ajt1rk1{ margin-right: 20px;margin-left: 20px;padding-top: 20px;padding-bottom: 10px;}@media (min-width:992px) { .ffb-id-5ajt1rk1{ margin-right: 0px;margin-left: 0px;}}.ffb-id-5ajt1rk1{ border: 1px solid #ffffff !important;}.ffb-id-5ajt1rk1{ border-radius: 8px 8px 8px 8px !important;}.ffb-id-qgo0sm9{ 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fg-col col-xs-12 col-md-4 hidden-xs hidden-sm fg-text-dark\"><ul class=\"ffb-id-6prku9nn ffb-list lists-base fg-text-dark\"><li class=\"ffb-list-item text-left ffb-list-style-normal ffb-list-mark-none fg-text-dark ffb-list-item-1\"><div class=\"ffb-list-text fg-text-dark ffb-one-text\">FAQ<\/div><\/li><li class=\"ffb-list-item text-left ffb-list-style-normal ffb-list-mark-none fg-text-dark ffb-list-item-2\"><div class=\"ffb-list-text fg-text-dark ffb-one-text\"><a href=\"\/updates\"  class=\"ffb-list-link\"  >UPDATES<\/a><\/div><\/li><li class=\"ffb-list-item text-left ffb-list-style-normal ffb-list-mark-none fg-text-dark ffb-list-item-3\"><div class=\"ffb-list-text fg-text-dark ffb-one-text\"><a href=\"\/archive\"  class=\"ffb-list-link\"  >ARCHIVE<\/a><\/div><\/li><li class=\"ffb-list-item text-left ffb-list-style-normal ffb-list-mark-none fg-text-dark ffb-list-item-4\"><div class=\"ffb-list-text fg-text-dark ffb-one-text\"><a href=\"\/tutorials\"  class=\"ffb-list-link\"  >TUTORIALS<\/a><\/div><\/li><li class=\"ffb-list-item text-left ffb-list-style-normal ffb-list-mark-none fg-text-dark ffb-list-item-5\"><div class=\"ffb-list-text fg-text-dark ffb-one-text\"><a href=\"\/glossary\"  class=\"ffb-list-link\"  >GLOSSARY<\/a><\/div><\/li><\/ul><\/div><\/div><\/div><\/section><style>.ffb-id-6prku9nm{ padding-top: 30px;padding-bottom: 25px;padding-left: 50px;}.ffb-id-6prku9nn .ffb-list-item-1 a{ color: #ffffff;}.ffb-id-6prku9nn .ffb-list-item-1 a:hover{ color: #ffe500;}.ffb-id-6prku9nn .ffb-list-item-1 .ffb-one-text{ border-bottom: 1px solid #707070 !important;}.ffb-id-6prku9nn .ffb-list-item-1 .ffb-one-text{ text-decoration: none !important;}.ffb-id-6prku9nn .ffb-list-item-1 .ffb-one-text:before,.ffb-id-6prku9nn .ffb-list-item-1 .ffb-one-text:after,.ffb-id-6prku9nn .ffb-list-item-1 .ffb-one-text:hover,.ffb-id-6prku9nn .ffb-list-item-1 .ffb-one-text:focus,.ffb-id-6prku9nn .ffb-list-item-1 .ffb-one-text *,.ffb-id-6prku9nn .ffb-list-item-1 .ffb-one-text 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.ffb-button1-1.ffb-block-button-2-0.btn-base-brd-slide:hover{ border-color:#63a591;}.ffb-id-5kmipg1k .ffb-button1-1.ffb-block-button-2-0.btn-base-brd-slide:hover{ background-color:rgba(64, 64, 64, 0.72);}.ffb-id-5kmipg1j .divider-custom-line{ background-color:rgba(0, 0, 0, 0)}.ffb-id-5kmikn0s .ffb-button1-1.ffb-block-button-1-0.btn-base-brd-slide{ color:#63a591;}.ffb-id-5kmikn0s .ffb-button1-1.ffb-block-button-1-0.btn-base-brd-slide:hover{ color:#ffe500;}.ffb-id-5kmikn0s .ffb-button1-1.ffb-block-button-1-0.btn-base-brd-slide{ border-color:#63a591;}.ffb-id-5kmikn0s .ffb-button1-1.ffb-block-button-1-0.btn-base-brd-slide:hover{ border-color:#63a591;}.ffb-id-5kmikn0s .ffb-button1-1.ffb-block-button-1-0.btn-base-brd-slide:hover{ background-color:rgba(64, 64, 64, 0.72);}<\/style><script type=\"text\/javascript\"><\/script><section class=\"ffb-id-56ji1g1g fg-section fg-text-dark\" data-test=\"testik\" id=\"xx\"><div class=\"ffb-id-56ji1g1h fg-container container fg-container-large fg-container-lvl--1  fg-text-dark\"><div class=\"ffb-id-56ji1g1n fg-row row     fg-text-dark\"><div class=\"ffb-id-56ji1g1q fg-col col-xs-12 col-md-8 fg-text-dark\" id=\"faqs-p\"><section class=\"ffb-id-5ecqjf6p section-heading fg-text-light\" id=\"faq-exbox-header\"><h2 class=\"fg-text-light ffb-h2-1\">EXBOX<\/h2><\/section><section class=\"ffb-id-5eaed0lr accordion-v3  faq-accordion fg-text-light\" id=\"faq-exbox\"><div class=\"panel-group accordion-2-5eaed0lr\" role=\"tablist\" aria-multiselectable=\"true\"><div class=\"panel panel-default fg-text-light ffb-accordion-1\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5eaed0lr0\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5eaed0lr\" href=\"#5eaed0lr3Collapse5eaed0lr0\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5eaed0lr0\">EXBOX.MD <span style=\"color:white !important\">- How do I update EXBOX.MD to the latest firmware?<\/a><\/h4><\/div><div id=\"5eaed0lr3Collapse5eaed0lr0\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5eaed0lr0\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>&nbsp;<\/p>\n<p>1. Download and install the latest version of <a href=\"https:\/\/my.audinate.com\/support\/downloads\/dante-controller\" target=\"_blank\" rel=\"noopener\">Dante Controller<\/a><br \/><strong>!! <span style=\"text-decoration: underline;\">Older versions of Dante Updater than version 2.3.2 MUST NOT BE USED<\/span> !!<\/strong><\/p>\n<p>2. Download the firmware for <a href=\"https:\/\/www.directout.eu\/product\/exbox-md\/\" target=\"_blank\" rel=\"noopener\">EXBOX.MD<\/a><\/p>\n<p>3. Manually import the firmware into Dante Updater following the procedure at this link<br \/>[&nbsp;<a href=\"https:\/\/dev.audinate.com\/GA\/dante-updater\/userguide\/webhelp\/content\/importing_firmware.htm\" target=\"_blank\" rel=\"noopener\">Dante Updater - Importing Firmware<\/a>&nbsp;]<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-2\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5eaed0lr1\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5eaed0lr\" href=\"#5eaed0lr3Collapse5eaed0lr1\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5eaed0lr1\">EXBOX.MD <span style=\"color:white !important\">- How many audio channels are supported?<\/a><\/h4><\/div><div id=\"5eaed0lr3Collapse5eaed0lr1\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5eaed0lr1\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>&nbsp;<\/p>\n<p>64 channels at 1 FS (44.1 \/ 48 kHz)<br \/>32 channels at 2 FS (88.2 \/ 96 kHz)<br \/>16 channels at 4 FS (176.4 \/ 192 kHz)<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-3\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5eaed0lr2\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5eaed0lr\" href=\"#5eaed0lr3Collapse5eaed0lr2\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5eaed0lr2\">EXBOX.MD <span style=\"color:white !important\">- My device is in failsafe mode. What can I do?<\/a><\/h4><\/div><div id=\"5eaed0lr3Collapse5eaed0lr2\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5eaed0lr2\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<ul>\n<li>Open Dante Controller and launch Dante Update from there.<\/li>\n<li>Consult the user guide of Dante Update<\/li>\n<li>Navigate to the chapter '<a href=\"https:\/\/dev.audinate.com\/GA\/dante-updater\/userguide\/webhelp\/content\/restoring_fail-safe_devices.htm\">Restoring Fail-safe Devices<\/a>' and follow the instructions.<\/li>\n<\/ul>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-4\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5eaed0lr3\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5eaed0lr\" href=\"#5eaed0lr3Collapse5eaed0lr3\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5eaed0lr3\">EXBOX.MD <span style=\"color:white !important\">- My device has an unknown static IP address. How can I locate it?<\/a><\/h4><\/div><div id=\"5eaed0lr3Collapse5eaed0lr3\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5eaed0lr3\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>&nbsp;<\/p>\n<p>Please consult Audinate's FAQ <a href=\"https:\/\/www.audinate.com\/learning\/faqs\/how-can-i-locate-a-dante-device-with-a-static-ip-address-in-an-unknown-subnet\" target=\"_blank\" rel=\"noopener\">How can I locate a Dante device with a static IP address in an unknown subnet?<\/a><\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-5\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5eaed0lr4\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5eaed0lr\" href=\"#5eaed0lr3Collapse5eaed0lr4\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5eaed0lr4\">EXBOX.RAV <span style=\"color:white !important\">- What is the default IP address?<\/a><\/h4><\/div><div id=\"5eaed0lr3Collapse5eaed0lr4\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5eaed0lr4\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>&nbsp;<\/p>\n<p>Port 1: 192.168.0.1<br \/>Port 2: DHCP<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-6\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5eaed0lr5\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5eaed0lr\" href=\"#5eaed0lr3Collapse5eaed0lr5\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5eaed0lr5\">EXBOX.RAV <span style=\"color:white !important\">- How can I perform a factory reset?<\/a><\/h4><\/div><div id=\"5eaed0lr3Collapse5eaed0lr5\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5eaed0lr5\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>&nbsp;<\/p>\n<p>The factory reset can be done via the web UI.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-7\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5eaed0lr6\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5eaed0lr\" href=\"#5eaed0lr3Collapse5eaed0lr6\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5eaed0lr6\">EXBOX.RAV <span style=\"color:white !important\">- I don\u2019t know the IP address of the device.<\/a><\/h4><\/div><div id=\"5eaed0lr3Collapse5eaed0lr6\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5eaed0lr6\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>&nbsp;<\/p>\n<p>Please connect the device directly to your computer and use a mDNS browser or IP scanner tool to determine its current IP address.<\/p>\n<p><a href=\"https:\/\/angryip.org\/\" target=\"_blank\" rel=\"noopener\">Angry IP Scanner<\/a> (Windows)<\/p>\n<p><a href=\"https:\/\/apps.apple.com\/us\/app\/discovery-dns-sd-browser\/id1381004916?mt=12\" target=\"_blank\" rel=\"noopener\">Discovery App<\/a> (macOS)<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-8\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5eaed0lr7\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5eaed0lr\" href=\"#5eaed0lr3Collapse5eaed0lr7\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5eaed0lr7\">EXBOX.RAV <span style=\"color:white !important\">- How many audio channels are supported?<\/a><\/h4><\/div><div id=\"5eaed0lr3Collapse5eaed0lr7\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5eaed0lr7\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>&nbsp;<\/p>\n<p>64 channels at 1 FS (44.1 \/ 48 kHz)<br \/>32 channels at 2 FS (88.2 \/ 96 kHz)<br \/>16 channels at 4 FS (176.4 \/ 192 kHz)<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-9\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5eaed0lr8\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5eaed0lr\" href=\"#5eaed0lr3Collapse5eaed0lr8\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5eaed0lr8\">EXBOX.RAV <span style=\"color:white !important\">- Is a PTP-aware switch mandatory for RAVENNA networks?<\/a><\/h4><\/div><div id=\"5eaed0lr3Collapse5eaed0lr8\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5eaed0lr8\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>&nbsp;<\/p>\n<p>No. But we highly recommend to use PTP-aware switches. Check this list of recommended switches.<\/p>\n<div class='w3eden'><div class=\"link-template-default card\">\n    <div class=\"card-body\">\n        <div class=\"media\">\n            <div class=\"img-48 mr-4\"><a href=\"https:\/\/www.directout.eu\/de\/download\/info-recommended-switches\/?wpdmdl=7242&refresh=69de8f0ade1e81776193290\"><img decoding=\"async\" class=\"wpdm_icon\" alt=\"Icon\" src=\"https:\/\/www.directout.eu\/wp-content\/plugins\/download-manager\/assets\/file-type-icons\/pdf.svg\" \/><\/a><\/div>\n\n            <div class=\"media-body\">\n                <h3 class=\"package-title\"><a href=\"https:\/\/www.directout.eu\/de\/download\/info-recommended-switches\/?wpdmdl=7242&refresh=69de8f0ade1e81776193290\">Info - Recommended Switches<\/a><\/h3>\n            <\/div>\n            \n        <\/div>\n    <\/div>\n<\/div>\n\n<\/div>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-10\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5eaed0lr9\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5eaed0lr\" href=\"#5eaed0lr3Collapse5eaed0lr9\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5eaed0lr9\">EXBOX.SG <span style=\"color:white !important\">- How many audio channels are supported?<\/a><\/h4><\/div><div id=\"5eaed0lr3Collapse5eaed0lr9\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5eaed0lr9\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>&nbsp;<\/p>\n<p>128 channels at 1 FS (44.1 \/ 48 kHz)<br \/>64 channels at 2 FS (88.2 \/ 96 kHz)<br \/>NOT SUPPORTED: 4 FS (176.4 \/ 192 kHz)<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-11\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5eaed0lr10\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5eaed0lr\" href=\"#5eaed0lr3Collapse5eaed0lr10\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5eaed0lr10\">EXBOX.SG <span style=\"color:white !important\">- Where can I download Waves Software?<\/a><\/h4><\/div><div id=\"5eaed0lr3Collapse5eaed0lr10\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5eaed0lr10\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>&nbsp;<\/p>\n<p>Please use <a href=\"https:\/\/www.waves.com\/downloads\/central\" target=\"_blank\" rel=\"noopener\">Waves Central<\/a>.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-12\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5eaed0lr11\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5eaed0lr\" href=\"#5eaed0lr3Collapse5eaed0lr11\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5eaed0lr11\">EXBOX.SG <span style=\"color:white !important\">- How do I update the firmware?<\/a><\/h4><\/div><div id=\"5eaed0lr3Collapse5eaed0lr11\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5eaed0lr11\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>&nbsp;<\/p>\n<p>The firmware update can be initialized via the Soundgrid driver control panel in one of the Waves applications (QRec, Soundgrid Studio, eLV1).<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-13\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5eaed0lr12\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5eaed0lr\" href=\"#5eaed0lr3Collapse5eaed0lr12\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5eaed0lr12\">EXBOX.SG <span style=\"color:white !important\">- How can I connect with globcon?<\/a><\/h4><\/div><div id=\"5eaed0lr3Collapse5eaed0lr12\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5eaed0lr12\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<ul>\n<li>Connect EXBOX.SG to your PC\/Mac and start your Waves application.<\/li>\n<li>After selecting EXBOX.SG as one of your I\/O devices, please right click on the driver icon for the unit and select 'Assign Soundgrid MIDI driver'.<\/li>\n<li>Now open globcon go to Settings > Preferences > MIDI (EXBOX.SG), enable the Discovery button and add the MIDI driver by click the '+' icon below the field showing the assigned MIDI drivers.<\/li>\n<li>Select the driver named 'SG Device I\/O' and click 'Apply'. The device appears in the 'My devices' tree on the left.<\/li>\n<li>Click on the icon to activate the plugin in globcon. Now you can enter the clock settings and routing options.<\/li>\n<\/ul>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-14\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5eaed0lr13\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5eaed0lr\" href=\"#5eaed0lr3Collapse5eaed0lr13\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5eaed0lr13\">EXBOX.SG <span style=\"color:white !important\">- Microsoft Remote Desktop - SG Device I\/O MIDI driver not available in globcon<\/a><\/h4><\/div><div id=\"5eaed0lr3Collapse5eaed0lr13\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5eaed0lr13\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>When Microsoft Remote Desktop is used, the Soundgrid MIDI drivers will be 'occupied' by the Windows remote app - no matter their activation state in the Waves application.<\/p>\n<p>To solve the issue, please:<\/p>\n<ul>\n<li>Open the Remote Desktop Connection window (mstsc.exe).<\/li>\n<li>Press \"Show Options\" to access the advanced settings menu.<\/li>\n<li>Switch to the 'Local Resources' tab.<\/li>\n<li>Look for the 'Remote audio' section, then press the \"Settings...\" button to configure audio settings<\/li>\n<li>Under 'Remote Audio Playback' change to &lsquo;Play on remote computer&rsquo;<\/li>\n<\/ul>\n<p><\/div><\/div><\/div><\/div><\/section><section class=\"ffb-id-5eaa6qfv section-heading fg-text-light\" id=\"faq-prodigy-header\"><h2 class=\"fg-text-light ffb-h2-1\"><br \/>\nPRODIGY \/ MAVEN<\/p>\n<p><\/h2><\/section><section class=\"ffb-id-5e0qjt99 accordion-v3  faq-accordion fg-text-light\" id=\"faq-prodigy\"><div class=\"panel-group accordion-2-5e0qjt99\" role=\"tablist\" aria-multiselectable=\"true\"><div class=\"panel panel-default fg-text-light ffb-accordion-1\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt990\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt990\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt990\">MGMT <span style=\"color:white !important\">- How can I reach the Management port in update mode? <\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt990\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt990\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Please check the IP address via the front panel. Update mode might receive a differing IP address by a DHCP server.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-2\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt991\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt991\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt991\">globcon <span style=\"color:white !important\">- Is globcon required to configure the PRODIGY devices? <\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt991\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt991\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Yes. Only basic settings can be accessed via the front panel and web UI.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-3\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt992\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt992\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt992\">OSC <span style=\"color:white !important\">- Can I use OSC without globcon?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt992\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt992\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Yes. A native OSC license is available and required to run OSC standalone in the PRODIGY or MAVEN. Globcon is only required to initially configure the OSC system.&nbsp;<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-4\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt993\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt993\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt993\">Modules <span style=\"color:white !important\">- Are the IO modules hot swappable?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt993\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt993\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>No.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-5\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt994\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt994\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt994\">SFP <span style=\"color:white !important\">- Are the SFP transceiver hot-swappable?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt994\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt994\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Yes.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-6\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt995\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt995\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt995\">SFP <span style=\"color:white !important\">- Which SFP transceiver can I use?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt995\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt995\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>DirectOut offers a range of suitable SFP transceivers for both <a href=\"https:\/\/www.directout.eu\/product\/sfp-transceiver-madi\/\">MADI<\/a> and <a href=\"https:\/\/www.directout.eu\/product\/sfp-transceiver-network\/\">network<\/a>.<\/p>\n<p>Other (MSA compliant) modules may be used, too.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-7\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt996\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt996\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt996\">RAV.IO <span style=\"color:white !important\">- What is the default IP address?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt996\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt996\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Port 1: 192.168.0.1<br \/>Port 2: DHCP<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-8\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt997\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt997\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt997\">RAV.IO <span style=\"color:white !important\">- Can I configure the RAV.IO via globcon?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt997\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt997\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Yes. Please use globcon&rsquo;s RAV.IO plugin which provides access to the browser interface of RAV.IO. Network access to the RAVENNA module is required unless the license 'NMOS OOB' is installed on the host device. This license enables out of band control allowing to control the RAV.IO via the management port of the host device.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-9\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt998\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt998\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt998\">RAV.IO <span style=\"color:white !important\">- Can I access the RAV.IO via the management port of PRODIGY or MAVEN?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt998\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt998\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Control of the module is provided through one of the module&rsquo;s network ports (default is port 1).<\/p>\n<p>With the license 'NMOS OOB' installed on the host device it is possible to control the RAV.IO via the management port of the host device too.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-10\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt999\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt999\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt999\">RAV.IO <span style=\"color:white !important\">- I don't know the IP address of the module.<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt999\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt999\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>The default IP address of NIC1 of the RAV.IO is 192.168.0.1. NIC2 is set to obtain its IP address from a DHCP server by default.<\/p>\n<ul>\n<li>Connect the management port of the device hosting the RAV.IO module with a computer running the latest version of globcon.<\/li>\n<li>Open the plugin for this PRODIGY device, select 'Settings' > 'Slots'.<\/li>\n<li>Below the network port you can read out the IP address of the RAV.IO and even change the network settings of the RAV.IO via the gearwheel symbol.<\/li>\n<\/ul>\n<p>Alternatively,<\/p>\n<ul>\n<li>Connect the module directly to your computer and use the Ethernet discovery in globcon or a mDNS browser or IP scanner tool to determine its current IP address.&nbsp;<\/li>\n<\/ul>\n<p><a href=\"https:\/\/angryip.org\/\" target=\"_blank\" rel=\"noopener\">Angry IP Scanner<\/a> (Windows) <a href=\"https:\/\/apps.apple.com\/us\/app\/discovery-dns-sd-browser\/id1381004916?mt=12\" target=\"_blank\" rel=\"noopener\">Discovery App<\/a> (macOS)<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-11\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt9910\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt9910\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt9910\">RAV.IO <span style=\"color:white !important\">- How many audio channels are supported?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt9910\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt9910\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>128 channels at 1 FS (44.1 \/ 48 kHz)<br \/>64 channels at 2 FS (88.2 \/ 96 kHz)<br \/>32 channels at 4 FS (176.4 \/ 192 kHz)<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-12\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt9911\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt9911\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt9911\">RAV.IO <span style=\"color:white !important\">- Does it support syntonous mode?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt9911\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt9911\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Yes - 'syntonous mode' has been introduced with firmware&nbsp;rav2_hw_0_36_sw_1_20 (14.04.2025)<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-13\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt9912\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt9912\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt9912\">RAV.IO <span style=\"color:white !important\">- How to set up an AES67 compliant AoIP stream?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt9912\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt9912\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Check out the document 'Info - AES67 Streams'.<\/p>\n<div class='w3eden'><div class=\"link-template-default card\">\n    <div class=\"card-body\">\n        <div class=\"media\">\n            <div class=\"img-48 mr-4\"><a href=\"https:\/\/www.directout.eu\/de\/download\/info-aes67-stream-setup\/?wpdmdl=7437&refresh=69de8f0af00ec1776193290\"><img decoding=\"async\" class=\"wpdm_icon\" alt=\"Icon\" src=\"https:\/\/www.directout.eu\/wp-content\/plugins\/download-manager\/assets\/file-type-icons\/pdf.svg\" \/><\/a><\/div>\n\n            <div class=\"media-body\">\n                <h3 class=\"package-title\"><a href=\"https:\/\/www.directout.eu\/de\/download\/info-aes67-stream-setup\/?wpdmdl=7437&refresh=69de8f0af00ec1776193290\">Info - AES67 stream setup<\/a><\/h3>\n            <\/div>\n            \n        <\/div>\n    <\/div>\n<\/div>\n\n<\/div>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-14\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt9913\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt9913\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt9913\">RAV.IO <span style=\"color:white !important\">- How to set up an AoIP stream according to ST2110-30 \/ 31?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt9913\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt9913\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Check out the document 'Info - ST2110-30 Streams'.<\/p>\n<div class='w3eden'><div class=\"link-template-default card\">\n    <div class=\"card-body\">\n        <div class=\"media\">\n            <div class=\"img-48 mr-4\"><a href=\"https:\/\/www.directout.eu\/de\/download\/info-st2110-30-stream-setup\/?wpdmdl=7439&refresh=69de8f0b0333a1776193291\"><img decoding=\"async\" class=\"wpdm_icon\" alt=\"Icon\" src=\"https:\/\/www.directout.eu\/wp-content\/plugins\/download-manager\/assets\/file-type-icons\/pdf.svg\" \/><\/a><\/div>\n\n            <div class=\"media-body\">\n                <h3 class=\"package-title\"><a href=\"https:\/\/www.directout.eu\/de\/download\/info-st2110-30-stream-setup\/?wpdmdl=7439&refresh=69de8f0b0333a1776193291\">Info - ST 2110-30 stream setup<\/a><\/h3>\n            <\/div>\n            \n        <\/div>\n    <\/div>\n<\/div>\n\n<\/div>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-15\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt9914\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt9914\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt9914\">RAV.IO <span style=\"color:white !important\">- Is a PTP-aware switch mandatory for RAVENNA networks?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt9914\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt9914\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>No. But we highly recommend to use PTP-aware switches. Check this list of recommended switches.<\/p>\n<div class='w3eden'><div class=\"link-template-default card\">\n    <div class=\"card-body\">\n        <div class=\"media\">\n            <div class=\"img-48 mr-4\"><a href=\"https:\/\/www.directout.eu\/de\/download\/info-recommended-switches\/?wpdmdl=7242&refresh=69de8f0b092d81776193291\"><img decoding=\"async\" class=\"wpdm_icon\" alt=\"Icon\" src=\"https:\/\/www.directout.eu\/wp-content\/plugins\/download-manager\/assets\/file-type-icons\/pdf.svg\" \/><\/a><\/div>\n\n            <div class=\"media-body\">\n                <h3 class=\"package-title\"><a href=\"https:\/\/www.directout.eu\/de\/download\/info-recommended-switches\/?wpdmdl=7242&refresh=69de8f0b092d81776193291\">Info - Recommended Switches<\/a><\/h3>\n            <\/div>\n            \n        <\/div>\n    <\/div>\n<\/div>\n\n<\/div>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-16\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt9915\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt9915\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt9915\">DANTE.IO <span style=\"color:white !important\">- Can I configure the DANTE.IO via globcon?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt9915\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt9915\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>No. DANTE.IO can be configured via Dante Controller only. Follow <a href=\"https:\/\/www.audinate.com\/products\/software\/dante-controller\" target=\"_blank\" rel=\"noopener\">this link<\/a> to download Dante Controller.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-17\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt9916\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt9916\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt9916\">DANTE.IO <span style=\"color:white !important\">- How many audio channels are supported?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt9916\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt9916\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>64 channels at 1 FS (44.1 \/ 48 kHz)<br \/>32 channels at 2 FS (88.2 \/ 96 kHz)<br \/>16 channels at 4 FS (176.4 \/ 192 kHz)<\/p>\n<p><a href=\"https:\/\/www.directout.eu\/product\/dante-dante-src-io\/\">DANTE.DANTE.SRC.IO<\/a> offers 2 x 64 channels at 1 FS.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-18\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt9917\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt9917\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt9917\">DANTE.IO <span style=\"color:white !important\">- How do I update the firmware?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt9917\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt9917\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Firmware updates are (automatically) provided by the Dante Updater in Dante Controller.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-19\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt9918\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt9918\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt9918\">DANTE.IO <span style=\"color:white !important\">- The module is in failsafe mode. What can I do?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt9918\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt9918\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<ul>\n<li>Open Dante Controller and launch Dante Update from there.<\/li>\n<li>Consult the user guide of Dante Update<\/li>\n<li>Navigate to the chapter '<a href=\"https:\/\/dev.audinate.com\/GA\/dante-updater\/userguide\/webhelp\/content\/restoring_fail-safe_devices.htm\">Restoring Fail-safe Devices<\/a>' and follow the instructions.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-20\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt9919\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt9919\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt9919\">DANTE.IO <span style=\"color:white !important\">- The module has an unknown static IP address. How can I locate it?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt9919\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt9919\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Please consult Audinate's FAQ <a href=\"https:\/\/www.audinate.com\/learning\/faqs\/how-can-i-locate-a-dante-device-with-a-static-ip-address-in-an-unknown-subnet\" target=\"_blank\" rel=\"noopener\">How can I locate a Dante device with a static IP address in an unknown subnet?<\/a><\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-21\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt9920\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt9920\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt9920\">SG.IO <span style=\"color:white !important\">- Can I configure the SG.IO via globcon?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt9920\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt9920\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>No. SG.IO is configured via Waves&rsquo; Soundgrid driver software (i.e. SoundGrid Studio, QRec, eLV1).&nbsp;<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-22\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt9921\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt9921\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt9921\">SG.IO <span style=\"color:white !important\">- How many audio channels are supported?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt9921\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt9921\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>128 channels at 1 FS (44.1 \/ 48 kHz)<br \/>64 channels at 2 FS (88.2 \/ 96 kHz)<br \/>NOT SUPPORTED: 4 FS (176.4 \/ 192 kHz)<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-23\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt9922\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt9922\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt9922\">SG.IO <span style=\"color:white !important\">- How do I update the firmware?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt9922\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt9922\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>The firmware update can be initialized via the Soundgrid driver control panel in one of the Waves applications (QRec, Soundgrid Studio, eLV1).<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-24\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5e0qjt9923\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5e0qjt99\" href=\"#5e0qjt993Collapse5e0qjt9923\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5e0qjt9923\">SG.IO <span style=\"color:white !important\">- Where can I download Waves Software?<\/span><\/a><\/h4><\/div><div id=\"5e0qjt993Collapse5e0qjt9923\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5e0qjt9923\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Please use <a href=\"https:\/\/www.waves.com\/downloads\/central\" target=\"_blank\" rel=\"noopener\">Waves Central<\/a>.<\/p>\n<p><\/div><\/div><\/div><\/div><\/section><section class=\"ffb-id-5ed9ek8i section-heading fg-text-light\" id=\"faq-montone-header\"><h2 class=\"fg-text-light ffb-h2-1\">MONTONE.42<\/h2><\/section><section class=\"ffb-id-5ed1nc0c accordion-v3  faq-accordion fg-text-light\" id=\"faq-montone\"><div class=\"panel-group accordion-2-5ed1nc0c\" role=\"tablist\" aria-multiselectable=\"true\"><div class=\"panel panel-default fg-text-light ffb-accordion-1\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ed1nc0c0\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ed1nc0c\" href=\"#5ed1nc0c3Collapse5ed1nc0c0\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ed1nc0c0\">MONTONE.42 <span style=\"color:white !important\">- How to set up an AES67 compliant AoIP stream?<\/span><\/a><\/h4><\/div><div id=\"5ed1nc0c3Collapse5ed1nc0c0\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ed1nc0c0\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Check out the document 'Info - AES67 Streams'.<\/p>\n<div class='w3eden'><div class=\"link-template-default card\">\n    <div class=\"card-body\">\n        <div class=\"media\">\n            <div class=\"img-48 mr-4\"><a href=\"https:\/\/www.directout.eu\/de\/download\/info-aes67-stream-setup\/?wpdmdl=7437&refresh=69de8f0b176b31776193291\"><img decoding=\"async\" class=\"wpdm_icon\" alt=\"Icon\" src=\"https:\/\/www.directout.eu\/wp-content\/plugins\/download-manager\/assets\/file-type-icons\/pdf.svg\" \/><\/a><\/div>\n\n            <div class=\"media-body\">\n                <h3 class=\"package-title\"><a href=\"https:\/\/www.directout.eu\/de\/download\/info-aes67-stream-setup\/?wpdmdl=7437&refresh=69de8f0b176b31776193291\">Info - AES67 stream setup<\/a><\/h3>\n            <\/div>\n            \n        <\/div>\n    <\/div>\n<\/div>\n\n<\/div>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-2\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ed1nc0c1\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ed1nc0c\" href=\"#5ed1nc0c3Collapse5ed1nc0c1\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ed1nc0c1\">MONTONE.42 <span style=\"color:white !important\">- How to set up an ST2110-30 compliant AoIP stream?<\/span><\/a><\/h4><\/div><div id=\"5ed1nc0c3Collapse5ed1nc0c1\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ed1nc0c1\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Check out the document 'Info - ST2110-30 Streams'.<\/p>\n<div class='w3eden'><div class=\"link-template-default card\">\n    <div class=\"card-body\">\n        <div class=\"media\">\n            <div class=\"img-48 mr-4\"><a href=\"https:\/\/www.directout.eu\/de\/download\/info-st2110-30-stream-setup\/?wpdmdl=7439&refresh=69de8f0b187b31776193291\"><img decoding=\"async\" class=\"wpdm_icon\" alt=\"Icon\" src=\"https:\/\/www.directout.eu\/wp-content\/plugins\/download-manager\/assets\/file-type-icons\/pdf.svg\" \/><\/a><\/div>\n\n            <div class=\"media-body\">\n                <h3 class=\"package-title\"><a href=\"https:\/\/www.directout.eu\/de\/download\/info-st2110-30-stream-setup\/?wpdmdl=7439&refresh=69de8f0b187b31776193291\">Info - ST 2110-30 stream setup<\/a><\/h3>\n            <\/div>\n            \n        <\/div>\n    <\/div>\n<\/div>\n\n<\/div>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-3\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ed1nc0c2\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ed1nc0c\" href=\"#5ed1nc0c3Collapse5ed1nc0c2\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ed1nc0c2\">MONTONE.42 <span style=\"color:white !important\">- GUI showing the load symbol.<\/span><\/a><\/h4><\/div><div id=\"5ed1nc0c3Collapse5ed1nc0c2\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ed1nc0c2\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>The GUI is based on HTML 5 which is not supported by Internet Explorer or other pretty old browser versions. Javascript must be enabled.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-4\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ed1nc0c3\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ed1nc0c\" href=\"#5ed1nc0c3Collapse5ed1nc0c3\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ed1nc0c3\">MONTONE.42 <span style=\"color:white !important\">- I don\u2019t know the IP address of the device.<\/span><\/a><\/h4><\/div><div id=\"5ed1nc0c3Collapse5ed1nc0c3\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ed1nc0c3\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>The IP address of port 1 is accessible via the front panel control:<\/p>\n<p>Menu > Ravenna module > Configuration > IP address<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-5\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ed1nc0c4\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ed1nc0c\" href=\"#5ed1nc0c3Collapse5ed1nc0c4\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ed1nc0c4\">MONTONE.42 <span style=\"color:white !important\">- What is the default IP address?<\/span><\/a><\/h4><\/div><div id=\"5ed1nc0c3Collapse5ed1nc0c4\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ed1nc0c4\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Port 1: 192.168.0.1<br \/>\nPort 2: DHCP<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-6\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ed1nc0c5\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ed1nc0c\" href=\"#5ed1nc0c3Collapse5ed1nc0c5\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ed1nc0c5\">MONTONE.42 <span style=\"color:white !important\">- Is a PTP-aware switch mandatory for RAVENNA networks?<\/span><\/a><\/h4><\/div><div id=\"5ed1nc0c3Collapse5ed1nc0c5\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ed1nc0c5\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>No. But we highly recommend to use PTP-aware switches. Check this list of recommended switches.<\/p>\n<div class='w3eden'><div class=\"link-template-default card\">\n    <div class=\"card-body\">\n        <div class=\"media\">\n            <div class=\"img-48 mr-4\"><a href=\"https:\/\/www.directout.eu\/de\/download\/info-recommended-switches\/?wpdmdl=7242&refresh=69de8f0b19f6c1776193291\"><img decoding=\"async\" class=\"wpdm_icon\" alt=\"Icon\" src=\"https:\/\/www.directout.eu\/wp-content\/plugins\/download-manager\/assets\/file-type-icons\/pdf.svg\" \/><\/a><\/div>\n\n            <div class=\"media-body\">\n                <h3 class=\"package-title\"><a href=\"https:\/\/www.directout.eu\/de\/download\/info-recommended-switches\/?wpdmdl=7242&refresh=69de8f0b19f6c1776193291\">Info - Recommended Switches<\/a><\/h3>\n            <\/div>\n            \n        <\/div>\n    <\/div>\n<\/div>\n\n<\/div>\n<p><\/div><\/div><\/div><\/div><\/section><section class=\"ffb-id-5ed1nkov section-heading fg-text-light\" id=\"faq-m1k2-header\"><h2 class=\"fg-text-light ffb-h2-1\">M.1K2<\/h2><\/section><section class=\"ffb-id-5ecqm4oh accordion-v3  faq-accordion fg-text-light\" id=\"faq-m1k2\"><div class=\"panel-group accordion-2-5ecqm4oh\" role=\"tablist\" aria-multiselectable=\"true\"><div class=\"panel panel-default fg-text-light ffb-accordion-1\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ecqm4oh0\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ecqm4oh\" href=\"#5ecqm4oh3Collapse5ecqm4oh0\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ecqm4oh0\">M.1K2 <span style=\"color:white !important\">- Website not working properly after firmware update<\/span><\/a><\/h4><\/div><div id=\"5ecqm4oh3Collapse5ecqm4oh0\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ecqm4oh0\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Please clear the cache of your browser.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-2\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ecqm4oh1\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ecqm4oh\" href=\"#5ecqm4oh3Collapse5ecqm4oh1\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ecqm4oh1\">M.1K2 <span style=\"color:white !important\">- What is the default password?<\/span><\/a><\/h4><\/div><div id=\"5ecqm4oh3Collapse5ecqm4oh1\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ecqm4oh1\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>The admin password is defined at initial setup of the device.<\/p>\n<p>If you have lost the credentials please contact us using <a href=\"https:\/\/www.directout.eu\/#home-contact\">this form<\/a> and provide the following information:<br \/>\n- serial number (label at the rear panel, 8 digits)<br \/>\n- your name<br \/>\n- vendor<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-3\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ecqm4oh2\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ecqm4oh\" href=\"#5ecqm4oh3Collapse5ecqm4oh2\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ecqm4oh2\">M.1K2 <span style=\"color:white !important\">- Where is the software guide?<\/span><\/a><\/h4><\/div><div id=\"5ecqm4oh3Collapse5ecqm4oh2\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ecqm4oh2\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>The online-help of the M.1K2 is available as zip-archive or as online version:<\/p>\n\n<p>Extract the archive and open the file:<\/p>\n<p>www_ship\/en\/help\/index.html<\/p>\n<p>Link to <a href=\"https:\/\/www.directout.eu\/wp-content\/uploads\/m1k2\/www_ship\/en\/help\/index.html\">Online Version<\/a><\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-4\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ecqm4oh3\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ecqm4oh\" href=\"#5ecqm4oh3Collapse5ecqm4oh3\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ecqm4oh3\">M.1K2 <span style=\"color:white !important\">- IP Reset<\/span><\/a><\/h4><\/div><div id=\"5ecqm4oh3Collapse5ecqm4oh3\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ecqm4oh3\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Press the RESET button on the front panel for about 5s. As soon as you press the button, it will start flashing rapidly. If it stops flashing, the factory presets have been activated. You can then access the device via the initial IP address,&nbsp;http:\/\/10.0.0.24.<\/p>\n<p><\/div><\/div><\/div><\/div><\/section><section class=\"ffb-id-5edbcdhs section-heading fg-text-light\" id=\"faq-other-header\"><h2 class=\"fg-text-light ffb-h2-1\">OTHER<\/h2><\/section><section class=\"ffb-id-5ed9e9m5 accordion-v3  faq-accordion fg-text-light\" id=\"faq-more\"><div class=\"panel-group accordion-2-5ed9e9m5\" role=\"tablist\" aria-multiselectable=\"true\"><div class=\"panel panel-default fg-text-light ffb-accordion-1\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ed9e9m50\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ed9e9m5\" href=\"#5ed9e9m53Collapse5ed9e9m50\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ed9e9m50\">Lockdown Rock <span style=\"color:white !important\">- What's that?<\/a><\/h4><\/div><div id=\"5ed9e9m53Collapse5ed9e9m50\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ed9e9m50\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Check out the document <a href=\"https:\/\/www.directout.eu\/wp-content\/uploads\/2021\/09\/info_lockdown_rock_v10.pdf\">'Info - Lockdown Rock'<\/a>.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-2\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ed9e9m51\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ed9e9m5\" href=\"#5ed9e9m53Collapse5ed9e9m51\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ed9e9m51\">EARS <span style=\"color:white !important\">- BLDS signal not properly detected.<\/a><\/h4><\/div><div id=\"5ed9e9m53Collapse5ed9e9m51\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ed9e9m51\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>The BLDS signal must be played back bit-transparently. Do not apply gain, panning or sample rate conversion in the signal path.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-3\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ed9e9m52\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ed9e9m5\" href=\"#5ed9e9m53Collapse5ed9e9m52\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ed9e9m52\">EARS <span style=\"color:white !important\">- BLDS WAV file cannot be imported into a DAW software on macOS.<\/a><\/h4><\/div><div id=\"5ed9e9m53Collapse5ed9e9m52\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ed9e9m52\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Please use version 1.1 of the BLDS Generator software for macOS.<\/p>\n<div class='w3eden'><div class=\"link-template-default card\">\n    <div class=\"card-body\">\n        <div class=\"media\">\n            <div class=\"img-48 mr-4\"><a href=\"https:\/\/www.directout.eu\/de\/download\/blds-generator-v1-1-macos\/?wpdmdl=7533&refresh=69de8f0b2dd2b1776193291\"><img decoding=\"async\" class=\"wpdm_icon\" alt=\"Icon\" src=\"https:\/\/www.directout.eu\/wp-content\/plugins\/download-manager\/assets\/file-type-icons\/zip.svg\" \/><\/a><\/div>\n\n            <div class=\"media-body\">\n                <h3 class=\"package-title\"><a href=\"https:\/\/www.directout.eu\/de\/download\/blds-generator-v1-1-macos\/?wpdmdl=7533&refresh=69de8f0b2dd2b1776193291\">BLDS Generator v1.1 (macOS\u00ae)<\/a><\/h3>\n            <\/div>\n            \n        <\/div>\n    <\/div>\n<\/div>\n\n<\/div>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-4\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ed9e9m53\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ed9e9m5\" href=\"#5ed9e9m53Collapse5ed9e9m53\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ed9e9m53\">globcon <span style=\"color:white !important\">- How can I contact the globcon support?<\/a><\/h4><\/div><div id=\"5ed9e9m53Collapse5ed9e9m53\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ed9e9m53\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Please write to support@globcon.pro<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-5\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ed9e9m54\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ed9e9m5\" href=\"#5ed9e9m53Collapse5ed9e9m54\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ed9e9m54\">DO-Update <span style=\"color:white !important\">- Where can I find the latest updates?<\/span><\/a><\/h4><\/div><div id=\"5ed9e9m53Collapse5ed9e9m54\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ed9e9m54\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Please follow <a href=\"https:\/\/www.directout.eu\/support\/updates\/\">this link<\/a>.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-6\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ed9e9m55\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ed9e9m5\" href=\"#5ed9e9m53Collapse5ed9e9m55\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ed9e9m55\">DO-Update <span style=\"color:white !important\">- Firmware Update does not work.<\/span><\/a><\/h4><\/div><div id=\"5ed9e9m53Collapse5ed9e9m55\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ed9e9m55\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Check the Device Manager - D.O.Tec Serial Port installed?<\/p>\n<p>Use native Windows installation only - in virtual environments e.g. Parallels, Virtual Box the USB communication may fail.<\/p>\n<p>Observe the instructions in the document 'Install USB Control'.<\/p>\n<div class='w3eden'><div class=\"link-template-default card\">\n    <div class=\"card-body\">\n        <div class=\"media\">\n            <div class=\"img-48 mr-4\"><a href=\"https:\/\/www.directout.eu\/de\/download\/installation-usb-control\/?wpdmdl=7428&refresh=69de8f0b353bc1776193291\"><img decoding=\"async\" class=\"wpdm_icon\" alt=\"Icon\" src=\"https:\/\/www.directout.eu\/wp-content\/plugins\/download-manager\/assets\/file-type-icons\/pdf.svg\" \/><\/a><\/div>\n\n            <div class=\"media-body\">\n                <h3 class=\"package-title\"><a href=\"https:\/\/www.directout.eu\/de\/download\/installation-usb-control\/?wpdmdl=7428&refresh=69de8f0b353bc1776193291\">Installation - USB Control<\/a><\/h3>\n            <\/div>\n            \n        <\/div>\n    <\/div>\n<\/div>\n\n<\/div>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-7\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ed9e9m56\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ed9e9m5\" href=\"#5ed9e9m53Collapse5ed9e9m56\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ed9e9m56\">DO-Update <span style=\"color:white !important\">- Update fails with error \u201cFlash Detection failed\u201d<\/span><\/a><\/h4><\/div><div id=\"5ed9e9m53Collapse5ed9e9m56\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ed9e9m56\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Please try the following steps:<br \/>- Use a different USB port on your computer<br \/>- Try using a USB (2.0) hub in between<br \/>- Try to use a different PC<br \/>- Try using Windows 7 (e.g. in a virtual machine)<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-8\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ed9e9m57\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ed9e9m5\" href=\"#5ed9e9m53Collapse5ed9e9m57\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ed9e9m57\">DO-Update <span style=\"color:white !important\">- How to run a firmware update on a Mac<\/span><\/a><\/h4><\/div><div id=\"5ed9e9m53Collapse5ed9e9m57\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ed9e9m57\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>You need Windows and Parallels with customized settings for the hardware - USB port. You may check the video tutorial at <a href=\"https:\/\/youtu.be\/p3yOOAjY3Zw\" target=\"_blank\" rel=\"noopener\">this link<\/a>.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-9\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ed9e9m58\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ed9e9m5\" href=\"#5ed9e9m53Collapse5ed9e9m58\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ed9e9m58\">ANDIAMO Remote <span style=\"color:white !important\">- Remote does not connect with the device via MADI link<\/span><\/a><\/h4><\/div><div id=\"5ed9e9m53Collapse5ed9e9m58\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ed9e9m58\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Check embedding device (EXBOX.MIDICOM, MA2CHBOX, or similar)<\/p>\n<p>Check for the correct transmission method in the menu<\/p>\n<p>For ANDIAMO.MC: Check for correct setting of &sbquo;Remote Protocol&lsquo; (A) at the front panel<\/p>\n<p>Check cabling, a bidirectional MADI link (loop) is required<\/p>\n<p>For debugging use a USB connection and check the setting &sbquo;Remote over MADI Port&lsquo;<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-10\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ed9e9m59\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ed9e9m5\" href=\"#5ed9e9m53Collapse5ed9e9m59\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ed9e9m59\">ANDIAMO Remote <span style=\"color:white !important\">- Remote does not connect via DONet<\/span><\/a><\/h4><\/div><div id=\"5ed9e9m53Collapse5ed9e9m59\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ed9e9m59\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Check for correct setting of &sbquo;Remote Protocol&lsquo; (A)<\/p>\n<p>For proper transport of the control data via network check to enable UDP Multicast Routing in the entire network for 224.7.7.7 Ports 7777 to 8555.<\/p>\n<p>IGMP v3 is used.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-11\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ed9e9m510\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ed9e9m5\" href=\"#5ed9e9m53Collapse5ed9e9m510\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ed9e9m510\">ANNA-LISA Remote <span style=\"color:white !important\">- App does not connect with the device<\/span><\/a><\/h4><\/div><div id=\"5ed9e9m53Collapse5ed9e9m510\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ed9e9m510\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Open the System Settings (Bluetooth) on your Android device. Once Bluetooth is enabled and ANNA-LISA has been switched on, your ANNA-LISA device will appear in the device list. You may select it and confirm the connection.<\/p>\n<p>The device's name is combined of the prefix 'Anna-Lisa-' and the last four digits of the Bluetooth MAC address (printed on the back label of the device). In example: 'Anna-Lisa-321F'.<\/p>\n<p>If your ANNA-LISA device does NOT appear please send us a message including the serial number using <a href=\"https:\/\/www.directout.eu#home-contact\" data-wplink-url-error=\"true\">this form<\/a>.<\/p>\n<p>Once the connection with the ANNA-LISA Remote app has been established successfully all firmware updates will be performed via Bluetooth initiated by the app.<\/p>\n<p>You can find the app for Android&trade; in the Google PlayStore - <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=eu.directout.annalisaremote\">Link<\/a><\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-12\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5ed9e9m511\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5ed9e9m5\" href=\"#5ed9e9m53Collapse5ed9e9m511\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5ed9e9m511\">Optical MADI Format <span style=\"color:white !important\">- Which optical MADI format does your hardware support?<\/span><\/a><\/h4><\/div><div id=\"5ed9e9m53Collapse5ed9e9m511\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5ed9e9m511\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Our SC optical MADI ports are always specified in Multi-Mode fiber (1310nm wavelength, 62.5\/125 &micro;m or 50\/125 &micro;m diameter). Upon request, we can offer a modification of the SC optical MADI port into Single-Mode fiber (1310nm wavelength, 9\/125 &micro;m diameter). For pricing and lead time, please contact our <a href=\"https:\/\/www.directout.eu\/distributor\/\">Business Partner<\/a> in your country or send us a message using <a href=\"https:\/\/www.directout.eu\/#home-contact\">this form<\/a>.<\/p>\n<p><\/div><\/div><\/div><\/div><\/section><section class=\"ffb-id-5edf84jp section-heading fg-text-light\" id=\"faq-sales-header\"><h2 class=\"fg-text-light ffb-h2-1\">SALES<\/h2><\/section><section class=\"ffb-id-5edf7vl0 accordion-v3  faq-accordion fg-text-light\" id=\"faq-more\"><div class=\"panel-group accordion-2-5edf7vl0\" role=\"tablist\" aria-multiselectable=\"true\"><div class=\"panel panel-default fg-text-light ffb-accordion-1\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5edf7vl00\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5edf7vl0\" href=\"#5edf7vl03Collapse5edf7vl00\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5edf7vl00\">Where to buy <span style=\"color:white !important\">- Where can I purchase your products? <\/a><\/h4><\/div><div id=\"5edf7vl03Collapse5edf7vl00\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5edf7vl00\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>At <a href=\"https:\/\/www.directout.eu\/distributor\/\">this link<\/a>, you can find our Business Partner in your country to get in touch for info or to purchase our gear.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-2\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5edf7vl01\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5edf7vl0\" href=\"#5edf7vl03Collapse5edf7vl01\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5edf7vl01\">Prices <span style=\"color:white !important\">- What\u2019s the MSRP of your products? <\/a><\/h4><\/div><div id=\"5edf7vl03Collapse5edf7vl01\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5edf7vl01\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>For pricing information please get in touch with our <a href=\"https:\/\/www.directout.eu\/distributor\/\">Business Partner<\/a> in your country.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-3\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5edf7vl02\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5edf7vl0\" href=\"#5edf7vl03Collapse5edf7vl02\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5edf7vl02\">Lead times <span style=\"color:white !important\">- What is the lead time for your products? <\/a><\/h4><\/div><div id=\"5edf7vl03Collapse5edf7vl02\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5edf7vl02\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>DirectOut is stocking every product in its warehouse in Germany. Within 5-10 days you should usually be able to receive our products at almost any place in the world.<\/p>\n<p>Please <a href=\"https:\/\/www.directout.eu\/#home-contact\">get in touch with us<\/a>&nbsp;or contact our <a href=\"https:\/\/www.directout.eu\/distributor\/\">Business Partner<\/a> in your country to receive specific lead time information.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-4\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5edf7vl03\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5edf7vl0\" href=\"#5edf7vl03Collapse5edf7vl03\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5edf7vl03\">Warranty <span style=\"color:white !important\">- What is the standard warranty time of our products? <\/a><\/h4><\/div><div id=\"5edf7vl03Collapse5edf7vl03\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5edf7vl03\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>36 Months.<\/p>\n<p><\/div><\/div><\/div><div class=\"panel panel-default fg-text-light ffb-accordion-5\" role=\"tab\"><div class=\"panel-heading\" id=\"heading5edf7vl04\"><h4 class=\"panel-title\"><a role=\"button\" class=\"collapsed fg-text-light ffb-title\" data-toggle=\"collapse\" data-parent=\".accordion-2-5edf7vl0\" href=\"#5edf7vl03Collapse5edf7vl04\" aria-expanded=\"false\" aria-controls=\"accordionV3Collapse5edf7vl04\">Rental <span style=\"color:white !important\">- Is it possible to rent your devices?<\/span><\/a><\/h4><\/div><div id=\"5edf7vl03Collapse5edf7vl04\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading5edf7vl04\"><div class=\"panel-body fg-text-light ffb-content\"><\/p>\n<p>Yes, there are some rental possibilities. Please get in touch with us by filling <a href=\"https:\/\/www.directout.eu\/#home-contact\">this form<\/a>.<\/p>\n<p><\/div><\/div><\/div><\/div><\/section><div class=\"ffb-id-57ki5q3s fg-paragraph ff-richtext text-left    fg-text-light\"><\/p>\n<p>If you need further assistance please contact us using <a href=\"https:\/\/www.directout.eu#home-contact\" data-wplink-url-error=\"true\">this form<\/a>.<\/p>\n<p><\/div><\/div><\/div><\/div><\/section><style>.ffb-id-6prku9nm{ \npadding-top: 30px;\npadding-bottom: 25px;\npadding-left: 50px;\n\n}\n.ffb-id-6prku9nn .ffb-list-item-1 a{ \ncolor: #ffffff;\n}\n.ffb-id-6prku9nn .ffb-list-item-1 a:hover{ \ncolor: #ffe500;\n}\n.ffb-id-6prku9nn .ffb-list-item-1 .ffb-one-text{ \nborder-bottom: 1px solid #707070 !important;\n\n}\n.ffb-id-6prku9nn .ffb-list-item-1 .ffb-one-text{ \ntext-decoration: none !important;\n}\n.ffb-id-6prku9nn .ffb-list-item-1 .ffb-one-text:before,\n.ffb-id-6prku9nn .ffb-list-item-1 .ffb-one-text:after,\n.ffb-id-6prku9nn 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