{"id":4480,"date":"2021-11-03T12:16:36","date_gmt":"2021-11-03T12:16:36","guid":{"rendered":"https:\/\/www.directout.eu\/?page_id=4480"},"modified":"2025-10-16T15:20:25","modified_gmt":"2025-10-16T13:20:25","slug":"support","status":"publish","type":"page","link":"https:\/\/www.directout.eu\/de\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p><section class=\"ffb-id-56gqmj1r fg-section fg-text-dark\"><div class=\"fg-container container fg-container-large fg-container-lvl--1\"><div class=\"fg-row row\" ><div class=\"ffb-id-56gqmj1s fg-col col-xs-12 col-md-8 col-md-offset-2 fg-text-dark\"><h2 class=\"ffb-id-5el3ah0f fg-heading text-center    fg-text-dark\" style=\"text-transform:uppercase; \">Support<\/h2><div class=\"ffb-id-5el3b8nn fg-paragraph ff-richtext text-left    hidden-xs hidden-sm fg-text-light\"><\/p>\n<p class=\"translation-block\">In unserem Support Bereich finden Sie Antworten auf h\u00e4ufig gestellte Fragen, unsere neuesten System Updates und auch Firmware f\u00fcr unsere \u00e4lteren Ger\u00e4te. Wenn Sie die Antwort auf Ihre Frage hier nicht finden, kontaktieren Sie uns bitte mit Hilfe von <a href=\"https:\/\/www.directout.eu\/de\/#home-contact\" rel=\"noopener\" data-wplink-url-error=\"true\" target=\"_self\">diesem Kontaktformular<\/a>.<\/p>\n<p><\/div><\/div><\/div><\/div><\/section><style>.ffb-id-56gqmj1r{ padding-top: 50px;}@media (min-width:992px) { .ffb-id-56gqmj1r{ padding-top: 200px;}}.ffb-id-5el3b8nn{ font-size: 16px !important;text-align: center !important;}.ffb-id-5el3b8nn ,.ffb-id-5el3b8nn:before,.ffb-id-5el3b8nn:after,.ffb-id-5el3b8nn:hover,.ffb-id-5el3b8nn:focus,.ffb-id-5el3b8nn *,.ffb-id-5el3b8nn *:before,.ffb-id-5el3b8nn *:after,.ffb-id-5el3b8nn *:hover,.ffb-id-5el3b8nn *:focus{ font-size: 16px !important;text-align: center !important;}@media (min-width:1200px) { .ffb-id-5el3b8nn{ font-size: 16px !important;}}@media (min-width:1200px) { .ffb-id-5el3b8nn ,.ffb-id-5el3b8nn:before,.ffb-id-5el3b8nn:after,.ffb-id-5el3b8nn:hover,.ffb-id-5el3b8nn:focus,.ffb-id-5el3b8nn *,.ffb-id-5el3b8nn *:before,.ffb-id-5el3b8nn *:after,.ffb-id-5el3b8nn *:hover,.ffb-id-5el3b8nn *:focus{ font-size: 16px !important;}}.ffb-id-5el3ah0f{ margin-top: 42px;}.ffb-id-5el3ah0f ,.ffb-id-5el3ah0f:before,.ffb-id-5el3ah0f:after,.ffb-id-5el3ah0f *,.ffb-id-5el3ah0f *:before,.ffb-id-5el3ah0f *:after{ color: #ffffff !important;}.ffb-id-5el3ah0f{ font-size: 30px !important;font-weight: bold !important;}.ffb-id-5el3ah0f ,.ffb-id-5el3ah0f:before,.ffb-id-5el3ah0f:after,.ffb-id-5el3ah0f:hover,.ffb-id-5el3ah0f:focus,.ffb-id-5el3ah0f *,.ffb-id-5el3ah0f *:before,.ffb-id-5el3ah0f *:after,.ffb-id-5el3ah0f *:hover,.ffb-id-5el3ah0f *:focus{ font-size: 30px !important;font-weight: bold !important;}@media (min-width:768px) { .ffb-id-5el3ah0f{ font-size: 34px !important;}}@media (min-width:768px) { .ffb-id-5el3ah0f ,.ffb-id-5el3ah0f:before,.ffb-id-5el3ah0f:after,.ffb-id-5el3ah0f:hover,.ffb-id-5el3ah0f:focus,.ffb-id-5el3ah0f *,.ffb-id-5el3ah0f *:before,.ffb-id-5el3ah0f *:after,.ffb-id-5el3ah0f *:hover,.ffb-id-5el3ah0f *:focus{ font-size: 34px !important;}}@media (min-width:992px) { .ffb-id-5el3ah0f{ font-size: 38px !important;}}@media (min-width:992px) { .ffb-id-5el3ah0f ,.ffb-id-5el3ah0f:before,.ffb-id-5el3ah0f:after,.ffb-id-5el3ah0f:hover,.ffb-id-5el3ah0f:focus,.ffb-id-5el3ah0f *,.ffb-id-5el3ah0f *:before,.ffb-id-5el3ah0f *:after,.ffb-id-5el3ah0f *:hover,.ffb-id-5el3ah0f *:focus{ font-size: 38px !important;}}@media (min-width:1200px) { .ffb-id-5el3ah0f{ font-size: 40px !important;}}@media (min-width:1200px) { .ffb-id-5el3ah0f ,.ffb-id-5el3ah0f:before,.ffb-id-5el3ah0f:after,.ffb-id-5el3ah0f:hover,.ffb-id-5el3ah0f:focus,.ffb-id-5el3ah0f *,.ffb-id-5el3ah0f *:before,.ffb-id-5el3ah0f *:after,.ffb-id-5el3ah0f *:hover,.ffb-id-5el3ah0f *:focus{ font-size: 40px !important;}}<\/style><script type=\"text\/javascript\"><\/script><section class=\"ffb-id-h7mga8q fg-section fg-el-has-bg fg-text-light\"><span class=\"fg-bg\"><span data-fg-bg=\"{&quot;type&quot;:&quot;color&quot;,&quot;opacity&quot;:&quot;0&quot;,&quot;color&quot;:&quot;&quot;}\" class=\"fg-bg-layer fg-bg-type-color\" style=\"opacity: 0; background-color: ;\"><\/span><\/span><div class=\"fg-container container fg-container-large fg-container-lvl--1\"><div class=\"fg-row row\" ><div class=\"ffb-id-h7ncook fg-col col-xs-12 col-sm-6 col-md-4 fg-text-light\"><section class=\"ffb-id-h7ncoon work-v1 fg-el-has-bg fg-text-light\" data-fg-height=\"{&quot;1&quot;:&quot;325px&quot;,&quot;2&quot;:&quot;325px&quot;,&quot;3&quot;:&quot;325px&quot;,&quot;4&quot;:&quot;325px&quot;}\"><span class=\"fg-bg\"><span data-fg-bg=\"{&quot;type&quot;:&quot;image&quot;,&quot;opacity&quot;:&quot;1&quot;,&quot;url&quot;:&quot;https:\\\/\\\/www.directout.eu\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/faqs.jpg&quot;,&quot;size&quot;:&quot;cover&quot;,&quot;repeat&quot;:&quot;no-repeat&quot;,&quot;attachment&quot;:&quot;scroll&quot;,&quot;position&quot;:&quot;center center&quot;}\" class=\"fg-bg-layer fg-bg-type-image\" style=\"opacity: 1; background-image: url(&quot;https:\/\/www.directout.eu\/wp-content\/uploads\/2021\/09\/faqs.jpg&quot;); background-repeat: no-repeat; background-attachment: scroll; background-position: center center; background-size: cover;\"><\/span><\/span><a href=\"\/de\/faq\/\" class=\"work-v1-img-gradient fg-text-light ffb-link\" style=\"height:100%; \"><div class=\"work-active-bg\"><\/div><\/a><div class=\"work-v1-wrap\"><div class=\"work-v1-content fg-text-light ffb-content\"><h2 class=\"work-v1-title fg-text-light ffb-title-1\"><a href=\"\/de\/faq\/\" >FAQ<\/a><\/h2><div class=\"work-v1-collapse fg-text-light ffb-content-2\"><div class=\"ff-richtext\"><\/p>\n<p>St\u00f6bern Sie in einer Reihe von h\u00e4ufig gestellten Fragen.<\/p>\n<p><\/div><\/div><\/div><\/div><\/section><\/div><div class=\"ffb-id-56gsvdq3 fg-col col-xs-12 col-sm-6 col-md-4 fg-text-light\"><section class=\"ffb-id-56gsvdq4 work-v1 fg-el-has-bg fg-text-light\" data-fg-height=\"{&quot;1&quot;:&quot;325px&quot;,&quot;2&quot;:&quot;325px&quot;,&quot;3&quot;:&quot;325px&quot;,&quot;4&quot;:&quot;325px&quot;}\"><span class=\"fg-bg\"><span data-fg-bg=\"{&quot;type&quot;:&quot;image&quot;,&quot;opacity&quot;:&quot;1&quot;,&quot;url&quot;:&quot;https:\\\/\\\/www.directout.eu\\\/wp-content\\\/uploads\\\/2021\\\/12\\\/ameen-fahmy-_gEKtyIbRSM-unsplash-scaled.jpg&quot;,&quot;size&quot;:&quot;cover&quot;,&quot;repeat&quot;:&quot;no-repeat&quot;,&quot;attachment&quot;:&quot;scroll&quot;,&quot;position&quot;:&quot;center center&quot;}\" class=\"fg-bg-layer fg-bg-type-image\" style=\"opacity: 1; background-image: url(&quot;https:\/\/www.directout.eu\/wp-content\/uploads\/2021\/12\/ameen-fahmy-_gEKtyIbRSM-unsplash-scaled.jpg&quot;); background-repeat: no-repeat; background-attachment: scroll; background-position: center center; background-size: cover;\"><\/span><\/span><a href=\"\/de\/updates\/\" class=\"work-v1-img-gradient fg-text-light ffb-link\" style=\"height:100%; \"><div class=\"work-active-bg\"><\/div><\/a><div class=\"work-v1-wrap\"><div class=\"work-v1-content fg-text-light ffb-content\"><h2 class=\"work-v1-title fg-text-light ffb-title-1\"><a href=\"\/de\/updates\/\" >Updates<\/a><\/h2><div class=\"work-v1-collapse fg-text-light ffb-content-2\"><div class=\"ff-richtext\"><\/p>\n<p>Stellen Sie sicher, dass Ihre Ausr\u00fcstung auf dem neuesten Stand ist. Laden Sie die neueste von unseren Ger\u00e4ten unterst\u00fctzte Firmware herunter und installieren Sie diese.<\/p>\n<p><\/div><\/div><\/div><\/div><\/section><\/div><div class=\"ffb-id-56gu8j8k fg-col col-xs-12 col-sm-6 col-md-4 fg-text-light\"><section class=\"ffb-id-56gu8j8l work-v1 fg-el-has-bg fg-text-light\" data-fg-height=\"{&quot;1&quot;:&quot;325px&quot;,&quot;2&quot;:&quot;325px&quot;,&quot;3&quot;:&quot;325px&quot;,&quot;4&quot;:&quot;325px&quot;}\"><span class=\"fg-bg\"><span data-fg-bg=\"{&quot;type&quot;:&quot;image&quot;,&quot;opacity&quot;:&quot;1&quot;,&quot;url&quot;:&quot;https:\\\/\\\/www.directout.eu\\\/wp-content\\\/uploads\\\/2021\\\/12\\\/menu-support-archive.jpg&quot;,&quot;size&quot;:&quot;cover&quot;,&quot;repeat&quot;:&quot;no-repeat&quot;,&quot;attachment&quot;:&quot;scroll&quot;,&quot;position&quot;:&quot;center center&quot;}\" class=\"fg-bg-layer fg-bg-type-image\" style=\"opacity: 1; background-image: url(&quot;https:\/\/www.directout.eu\/wp-content\/uploads\/2021\/12\/menu-support-archive.jpg&quot;); background-repeat: no-repeat; background-attachment: scroll; background-position: center center; background-size: cover;\"><\/span><\/span><a href=\"\/de\/archive\/\" class=\"work-v1-img-gradient fg-text-light ffb-link\" style=\"height:100%; \"><div class=\"work-active-bg\"><\/div><\/a><div class=\"work-v1-wrap\"><div class=\"work-v1-content fg-text-light ffb-content\"><h2 class=\"work-v1-title fg-text-light ffb-title-1\"><a href=\"\/de\/archive\/\" >ARCHIV<\/a><\/h2><div class=\"work-v1-collapse fg-text-light ffb-content-2\"><div class=\"ff-richtext\"><\/p>\n<p>Ihr Ger\u00e4t wurde abgek\u00fcndigt, aber Sie m\u00fcssen es trotzdem aktualisieren? In diesem Archiv finden Sie das gesamte verf\u00fcgbare Material f\u00fcr unsere \u00e4lteren Produkte.<\/p>\n<p><\/div><\/div><\/div><\/div><\/section><\/div><div class=\"ffb-id-69tnajj9 fg-col col-xs-12 col-sm-6 col-md-4 fg-text-light\"><section class=\"ffb-id-69tnajja work-v1 fg-el-has-bg fg-text-light\" data-fg-height=\"{&quot;1&quot;:&quot;325px&quot;,&quot;2&quot;:&quot;325px&quot;,&quot;3&quot;:&quot;325px&quot;,&quot;4&quot;:&quot;325px&quot;}\"><span class=\"fg-bg\"><span data-fg-bg=\"{&quot;type&quot;:&quot;image&quot;,&quot;opacity&quot;:&quot;1&quot;,&quot;url&quot;:&quot;https:\\\/\\\/www.directout.eu\\\/wp-content\\\/uploads\\\/2021\\\/12\\\/andy-makely-VE4qzMYkOiU-unsplash.jpg&quot;,&quot;size&quot;:&quot;cover&quot;,&quot;repeat&quot;:&quot;no-repeat&quot;,&quot;attachment&quot;:&quot;scroll&quot;,&quot;position&quot;:&quot;center center&quot;}\" class=\"fg-bg-layer fg-bg-type-image\" style=\"opacity: 1; background-image: url(&quot;https:\/\/www.directout.eu\/wp-content\/uploads\/2021\/12\/andy-makely-VE4qzMYkOiU-unsplash.jpg&quot;); background-repeat: no-repeat; background-attachment: scroll; background-position: center center; background-size: cover;\"><\/span><\/span><a href=\"\/de\/tutorials\/\" class=\"work-v1-img-gradient fg-text-light ffb-link\" style=\"height:100%; \"><div class=\"work-active-bg\"><\/div><\/a><div class=\"work-v1-wrap\"><div class=\"work-v1-content fg-text-light ffb-content\"><h2 class=\"work-v1-title fg-text-light ffb-title-1\"><a href=\"\/de\/tutorials\/\" >Tutorials<\/a><\/h2><div class=\"work-v1-collapse fg-text-light ffb-content-2\"><div class=\"ff-richtext\"><\/p>\n<p>Tutorials veranschaulichen die Funktionen unserer Produkte und bieten Anwendungsbeispiele, die Ihnen bei der Bereitstellung unserer Ger\u00e4te und deren Verwaltung mit globcon helfen.<\/p>\n<p><\/div><\/div><\/div><\/div><\/section><\/div><div class=\"ffb-id-6prjms28 fg-col col-xs-12 col-sm-6 col-md-4 fg-text-light\"><section class=\"ffb-id-6prjms29 work-v1 fg-el-has-bg fg-text-light\" data-fg-height=\"{&quot;1&quot;:&quot;325px&quot;,&quot;2&quot;:&quot;325px&quot;,&quot;3&quot;:&quot;325px&quot;,&quot;4&quot;:&quot;325px&quot;}\"><span class=\"fg-bg\"><span data-fg-bg=\"{&quot;type&quot;:&quot;image&quot;,&quot;opacity&quot;:&quot;1&quot;,&quot;url&quot;:&quot;https:\\\/\\\/www.directout.eu\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/samuel-ramos-nREufpxxM8o-unsplash-low.jpg&quot;,&quot;size&quot;:&quot;cover&quot;,&quot;repeat&quot;:&quot;no-repeat&quot;,&quot;attachment&quot;:&quot;scroll&quot;,&quot;position&quot;:&quot;center center&quot;}\" class=\"fg-bg-layer fg-bg-type-image\" style=\"opacity: 1; background-image: url(&quot;https:\/\/www.directout.eu\/wp-content\/uploads\/2022\/02\/samuel-ramos-nREufpxxM8o-unsplash-low.jpg&quot;); background-repeat: no-repeat; background-attachment: scroll; background-position: center center; background-size: cover;\"><\/span><\/span><a href=\"\/de\/glossary\/\" class=\"work-v1-img-gradient fg-text-light ffb-link\" style=\"height:100%; \"><div class=\"work-active-bg\"><\/div><\/a><div class=\"work-v1-wrap\"><div class=\"work-v1-content fg-text-light ffb-content\"><h2 class=\"work-v1-title fg-text-light ffb-title-1\"><a href=\"\/de\/glossary\/\" >Glossary<\/a><\/h2><div class=\"work-v1-collapse fg-text-light ffb-content-2\"><div class=\"ff-richtext\"><\/p>\n<p>Learn about DirectOut's vocabulary and the terms that characterize our technologies.<\/p>\n<p><\/div><\/div><\/div><\/div><\/section><\/div><div class=\"ffb-id-8vpak1qo fg-col col-xs-12 col-sm-6 col-md-4 fg-text-light\"><section class=\"ffb-id-8vpak1qp work-v1 fg-el-has-bg fg-text-light\" data-fg-height=\"{&quot;1&quot;:&quot;325px&quot;,&quot;2&quot;:&quot;325px&quot;,&quot;3&quot;:&quot;325px&quot;,&quot;4&quot;:&quot;325px&quot;}\"><span class=\"fg-bg\"><span data-fg-bg=\"{&quot;type&quot;:&quot;image&quot;,&quot;opacity&quot;:&quot;1&quot;,&quot;url&quot;:&quot;https:\\\/\\\/www.directout.eu\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Slider-Meet-Maven-6.png&quot;,&quot;size&quot;:&quot;cover&quot;,&quot;repeat&quot;:&quot;no-repeat&quot;,&quot;attachment&quot;:&quot;scroll&quot;,&quot;position&quot;:&quot;center center&quot;}\" class=\"fg-bg-layer fg-bg-type-image\" style=\"opacity: 1; background-image: url(&quot;https:\/\/www.directout.eu\/wp-content\/uploads\/2024\/09\/Slider-Meet-Maven-6.png&quot;); background-repeat: no-repeat; background-attachment: scroll; background-position: center center; background-size: cover;\"><\/span><\/span><a href=\"http:\/\/ask.directout.eu\" class=\"work-v1-img-gradient fg-text-light ffb-link\" style=\"height:100%; \"><div class=\"work-active-bg\"><\/div><\/a><div class=\"work-v1-wrap\"><div class=\"work-v1-content fg-text-light ffb-content\"><h2 class=\"work-v1-title fg-text-light ffb-title-1\"><a href=\"http:\/\/ask.directout.eu\"  target=\"_blank\" >ChatBot<\/a><\/h2><div class=\"work-v1-collapse fg-text-light ffb-content-2\"><div class=\"ff-richtext\"><\/p>\n<p>AskDirectOut is our AI agent trained to support you with all your questions on our Smart Audio Platforms.<\/p>\n<p><\/div><\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/section><style>.ffb-id-56gqmj1r{ \npadding-top: 50px;\n\n}\n@media (min-width:992px) { \n.ffb-id-56gqmj1r{ \npadding-top: 200px;\n\n}\n}.ffb-id-5el3b8nn{ \nfont-size: 16px !important;\ntext-align: center !important;\n}\n.ffb-id-5el3b8nn ,\n.ffb-id-5el3b8nn:before,\n.ffb-id-5el3b8nn:after,\n.ffb-id-5el3b8nn:hover,\n.ffb-id-5el3b8nn:focus,\n.ffb-id-5el3b8nn *,\n.ffb-id-5el3b8nn *:before,\n.ffb-id-5el3b8nn *:after,\n.ffb-id-5el3b8nn *:hover,\n.ffb-id-5el3b8nn *:focus{ \nfont-size: 16px !important;\ntext-align: center !important;\n}\n@media (min-width:1200px) { \n.ffb-id-5el3b8nn{ \nfont-size: 16px !important;\n}\n}@media (min-width:1200px) { 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