Support archive

In case you encounter a problem that needs support, we have added a function that produces an archive which contains your current configuration, logfiles and a dump of the current device status.

The data in this archive can help us to reproduce software based problems or decide upon further steps.

Support archive

The produce a support archive, just press the button. Gathering all information takes a few seconds, after which the browser downloads the file.

If you have a support case, please send us the following:

to our support account,

Text and images © 2011 DirectOut Technologies, 18.11.2011