Dear Valued Customers,

DirectOut is committed to delivering reliable audio processing devices, and providing uncompromised, uninterrupted sound quality is our primary goal. Sometimes mistakes happen and transparent communication about known issues is therefore part of our philosophy.

We recently identified a problematic software configuration in the Linux systems running inside the PRODIGY Series. This issue potentially affects devices that run for longer than one week without a power cycle or reboot. In the worst case, the device may display an error regarding the system license and reset to factory default settings.

While this can be resolved by performing a power cycle and pushing the configuration again from a globcon project, the initial reset to factory defaults can impact audio transmission. A combination of specific conditions must occur to trigger this scenario, so it is quite possible that you have not experienced this problem.

We have identified the root cause of this issue and addressed it in a patch update that can be installed on any system build.