FAQ

Following you may browse through a bunch of frequently asked questions (FAQ).

PRODIGY

Please check the IP address via the front panel. Update mode might receive a differing IP address by a DHCP server.

Yes. Only basic settings can be accessed via the front panel and web UI.

Yes. A native OSC license is available and required to run OSC standalone in the PRODIGY. Globcon is only required to initially configure the OSC system. 

DirectOut offers a range of suitable SFP modules for both MADI and network. Other (MSA compliant) modules may be used, too.

Port 1: 192.168.0.1
Port 2: DHCP

Yes. Please use globcon’s RAV.IO plugin which provides access to the browser interface of RAV.IO. Network access to the RAVENNA module is required. 

No. Control of the module is provided through one of the module’s network ports only (Default is Port 1).

Please connect the device directly to your computer and use a mDNS browser or IP scanner tool to determine its current IP address. Angry IP Scanner (Windows) Discovery App (macOS)

128 channels at 1FS (44.1 / 48kHz)
64 channels at 2FS (88.2 / 96kHz)
32 channels at 4FS (176.4 / 192kHz)

For more info check this document.

No. But we highly recommend to use PTP-aware switches. Check this list of recommended switches.

No. DANTE.IO can be configured via Dante Controller only. Follow this link to download Dante Controller.

64 channels at 1FS (44.1 / 48kHz)
32 channels at 2FS (88.2 / 96kHz)
16 channels at 4FS (176.4 / 192kHz)

Form more info check this document.

Firmware updates are (automatically) provided by the Dante Updater in Dante Controller.

Stand-alone updates can also be installed using Audinate’s Dante Firmware Update Manager application

No. SG.IO is configured via Waves’ Soundgrid driver software (i.e. SoundGrid Studio, QRec, eLV1). 

128 channels at 1FS (44.1 / 48kHz)
64 channels at 2FS (88.2 / 96kHz)
NOT SUPPORTED: 4FS (176.4 / 192kHz)

Form more info check this document.

The firmware update can be initialized via the Soundgrid driver control panel in one of the Waves applications (QRec, Soundgrid Studio, eLV1).

EXBOX

 

Port 1: 192.168.0.1
Port 2: DHCP

 

The factory reset can be done via the web UI.

 

Please connect the device directly to your computer and use a mDNS browser or IP scanner tool to determine its current IP address.

Angry IP Scanner (Windows)

Discovery App (macOS)

 

64 channels at 1FS (44.1 / 48kHz)
32 channels at 2FS (88.2 / 96kHz)
16 channels at 4FS (176.4 / 192kHz)

 

No. But we highly recommend to use PTP-aware switches. Check this list of recommended switches.

 

64 channels at 1FS (44.1 / 48kHz)
32 channels at 2FS (88.2 / 96kHz)
16 channels at 4FS (176.4 / 192kHz)

 

Firmware updates are (automatically) provided by the Dante Updater in Dante Controller.

Stand-alone updates can also be installed using Audinate’s Dante Firmware Update Manager application.

 

128 channels at 1FS (44.1 / 48kHz)
64 channels at 2FS (88.2 / 96kHz)
NOT SUPPORTED: 4FS (176.4 / 192kHz)

 

The firmware update can be initialized via the Soundgrid driver control panel in one of the Waves applications (QRec, Soundgrid Studio, eLV1).

MONTONE.42

The GUI is based on HTML 5 which is not supported by Internet Explorer or other pretty old browser versions. Javascript must be enabled.

The IP address of port 1 is accessible via the front panel control:

Menu > Ravenna module > Configuration > IP address

Port 1: 192.168.0.1
Port 2: DHCP

No. But we highly recommend to use PTP-aware switches. Check this list of recommended switches.

M.1K2

Please clear the cache of your browser.

The admin password is defined at initial setup of the device.

If you have lost the credentials please contact us using this form and provide the following information:
- serial number (label at the rear panel, 8 digits)
- your name
- vendor

The online-help of the M.1K2 is available as zip-archive or as online version:

Extract the archive and open the file:

www_ship/en/help/index.html

Link to Online Version

Press the RESET button on the front panel for about 5s. As soon as you press the button, it will start flashing rapidly. If it stops flashing, the factory presets have been activated. You can then access the device via the initial IP address, http://10.0.0.24.

OTHER

 

The BLDS signal must be played back bit-transparently. Do not apply gain, panning or sample rate conversion in the signal path.

 

Please use version 1.1 of the BLDS Generator software for macOS.

 

Please write to support@globcon.pro

Check the Device Manager - D.O.Tec Serial Port installed?

Use native Windows installation only - in virtual environments e.g. Parallels, Virtual Box the USB communication may fail.

Observe the instructions in the document 'Install USB Control'.

Please try the following steps:
- Use a different USB port on your computer
- Try using a USB (2.0) hub in between
- Try to use a different PC
- Try using Windows 7 (e.g. in a virtual machine)

You need Windows and Parallels with customized settings for the hardware - USB port. You may check the video tutorial at this link.

Check embedding device (EXBOX.MIDICOM, MA2CHBOX, or similar)

Check for the correct transmission method in the menu

For ANDIAMO.MC: Check for correct setting of ‚Remote Protocol‘ (A) at the front panel

Check cabling, a bidirectional MADI link (loop) is required

For debugging use a USB connection and check the setting ‚Remote over MADI Port‘

Check for correct setting of ‚Remote Protocol‘ (A)

For proper transport of the control data via network check to enable UDP Multicast Routing in the entire network for 224.7.7.7 Ports 7777 to 8555.

IGMP v3 is used.

Open the System Settings (Bluetooth) on your Android device. Once Bluetooth is enabled and ANNA-LISA has been switched on, your ANNA-LISA device will appear in the device list. You may select it and confirm the connection.

The device's name is combined of the prefix 'Anna-Lisa-' and the last four digits of the Bluetooth MAC address (printed on the back label of the device). In example: 'Anna-Lisa-321F'.

If your ANNA-LISA device does NOT appear please send us a message including the serial number using this form.

Once the connection with the ANNA-LISA Remote app has been established successfully all firmware updates will be performed via Bluetooth initiated by the app.

You can find the app for Android™ in the Google PlayStore - Link

Our SC optical MADI ports are always specified in Multi-Mode fiber (1310nm wavelength, 62.5/125 µm or 50/125 µm diameter). Upon request, we can offer a modification of the SC optical MADI port into Single-Mode fiber (1310nm wavelength, 9/125 µm diameter). For pricing and lead time, please contact our Business Partner in your country or send us a message using this form.

SALES

 

At this link, you can find our Business Partner in your country to get in touch for info or to purchase our gear.

 

For pricing information please get in touch with our Business Partner in your country.

 

DirectOut is stocking every product in its warehouse in Germany. Within 5-10 days you should usually be able to receive our products at almost any place in the world.

Please get in touch with us or contact our Business Partner in your country to receive specific lead time information.

Yes, there are some rental possibilities. Please get in touch with us by filling this form.

If you need further assistance please contact us using this form.