FAQ

Stöbern Sie in einer Reihe von häufig gestellten Fragen.

PRODIGY

Please check the IP address via the front panel. Update mode might receive a differing IP address by a DHCP server.

Yes. Only basic settings can be accessed via the front panel and web UI.

Yes. A native OSC license is available and required to run OSC standalone in the PRODIGY. Globcon is only required to initially configure the OSC system. 

DirectOut offers a range of suitable SFP modules for both MADI and network. Other (MSA compliant) modules may be used, too.

Port 1: 192.168.0.1
Port 2: DHCP

Yes. Please use globcon’s RAV.IO plugin which provides access to the browser interface of RAV.IO. Network access to the RAVENNA module is required. 

No. Control of the module is provided through one of the module’s network ports only (Default is Port 1).

Please connect the device directly to your computer and use a mDNS browser or IP scanner tool to determine its current IP address. Angry IP Scanner (Windows) Discovery App (macOS)

128 channels at 1FS (44.1 / 48kHz)
64 channels at 2FS (88.2 / 96kHz)
32 channels at 4FS (176.4 / 192kHz)

For more info check this document.

No. But we highly recommend to use PTP-aware switches. Check this list of recommended switches.

No. DANTE.IO can be configured via Dante Controller only. Follow this link to download Dante Controller.

64 channels at 1FS (44.1 / 48kHz)
32 channels at 2FS (88.2 / 96kHz)
16 channels at 4FS (176.4 / 192kHz)

Form more info check this document.

Firmware updates are (automatically) provided by the Dante Updater in Dante Controller.

Stand-alone updates can also be installed using Audinate’s Dante Firmware Update Manager application

No. SG.IO is configured via Waves’ Soundgrid driver software (i.e. SoundGrid Studio, QRec, eLV1). 

128 channels at 1FS (44.1 / 48kHz)
64 channels at 2FS (88.2 / 96kHz)
NOT SUPPORTED: 4FS (176.4 / 192kHz)

Form more info check this document.

The firmware update can be initialized via the Soundgrid driver control panel in one of the Waves applications (QRec, Soundgrid Studio, eLV1).

EXBOX

Port 1: 192.168.0.1
Port 2: DHCP

The factory reset can be done via the web UI.

Please connect the device directly to your computer and use a mDNS browser or IP scanner tool to determine its current IP address.

Angry IP Scanner (Windows)

Discovery App (macOS)

64 channels at 1FS (44.1 / 48kHz)
32 channels at 2FS (88.2 / 96kHz)
16 channels at 4FS (176.4 / 192kHz)

No. But we highly recommend to use PTP-aware switches. Check this list of recommended switches.

64 channels at 1FS (44.1 / 48kHz)
32 channels at 2FS (88.2 / 96kHz)
16 channels at 4FS (176.4 / 192kHz)

Firmware updates are (automatically) provided by the Dante Updater in Dante Controller.

Stand-alone updates can also be installed using Audinate’s Dante Firmware Update Manager application.

128 channels at 1FS (44.1 / 48kHz)
64 channels at 2FS (88.2 / 96kHz)
NOT SUPPORTED: 4FS (176.4 / 192kHz)

The firmware update can be initialized via the Soundgrid driver control panel in one of the Waves applications (QRec, Soundgrid Studio, eLV1).

MONTONE.42

The GUI is based on HTML 5 which is not supported by Internet Explorer or other pretty old browser versions. Javascript must be enabled.

The IP address of port 1 is accessible via the front panel control:

Menu > Ravenna module > Configuration > IP address

Port 1: 192.168.0.1
Port 2: DHCP

No. But we highly recommend to use PTP-aware switches. Check this list of recommended switches.

M.1K2

Der Administrator Zugang wird bei der erstmaligen Einrichtung des Gerätes definiert.

If you have lost the credentials please contact us using dieses Kontaktformular and provide the following information:
- Seriennummer (Aufkleber an der Geräterückseite, 8 Ziffern)
- Ihr Name
- Verkäufer

The online-help of the M.1K2 is available as zip-archive or as online version:

Entpacken Sie das Archiv und öffnen Sie die Datei:

www_ship/en/help/index.html

Link to Online Version

Press the RESET button on the front panel for about 5s. As soon as you press the button, it will start flashing rapidly. If it stops flashing, the factory presets have been activated. You can then access the device via the initial IP address, http://10.0.0.24.

OTHER

 

The BLDS signal must be played back bit-transparently. Do not apply gain, panning or sample rate conversion in the signal path.

 

Please use version 1.1 of the BLDS Generator software for macOS.

 

Please write to support@globcon.pro

Prüfen Sie im Device Manager: D.O.Tec Serial Port installiert?

Verwenden Sie nur native Windows Installationen - in virtuellen Umgebungen z.B. Parallels, Virtual Box, etc. kann es zu fehlerhafter USB Übertragung kommen.

Observe the instructions in the document 'Install USB Control'.

Please try the following steps:
- Use a different USB port on your computer
- Try using a USB (2.0) hub in between
- Try to use a different PC
- Try using Windows 7 (e.g. in a virtual machine)

You need Windows and Parallels with customized settings for the hardware - USB port. You may check the video tutorial at this link.

Prüfen Sie den Embedder (EXBOX.MIDICOM, MA2CHBOX oder ähnliches)

Prüfen Sie die Einstellung der Übertragungsart im Menü

Für ANDIAMO.MC: Prüfen Sie die Einstellung 'Remote Protocol' (A) am Gerät

Prüfen Sie die Verkabelung, eine bidirektionale Verbindung (Loop) ist erforderlich.

Zur weiteren Fehlersuche: Verwenden Sie eine USB Verbindung und prüfen Sie die Einstellung 'Remote over MADI port'

Prüfen Sie die Einstellung 'Remote Protocol' (A)

Prüfen Sie die Routerkonfiguration - UDP Multicast Routing muss für 224.7.7.7 Ports 7777 bis 8555 aktiviert sein.

IGMP v3 wird verwendet.

Öffnen Sie die Systemeinstellungen auf Ihrem Android-Gerät. Sobald Bluetooth aktiviert ist und ANNA-LISA eingeschaltet wurde, erscheint das Gerät im Gerätemanager. Sie können es auswählen und die Auswahl bestätigen.

Der Gerätename setzt sich aus dem Präfix 'Anna-Lisa-' und den letzten vier Stellen der Bluetooth-MAC-Adresse (aufgedruckt auf der Rückkseite des Geräts) zusammen. Zum Beispiel: 'Anna-Lisa-321F'.

If your ANNA-LISA device does NOT appear please send us a message including the serial number using dieses Kontaktformular.

Bei einer funktionierenden Bluetooth-Verbindung werden Firmware-Updates über die Remote App initiiert.

Die ANNA-LISA Remote App für Android™ ist im Google Play Store erhältlich - Link

Our SC optical MADI ports are always specified in Multi-Mode fiber (1310nm wavelength, 62.5/125 µm or 50/125 µm diameter). Upon request, we can offer a modification of the SC optical MADI port into Single-Mode fiber (1310nm wavelength, 9/125 µm diameter). For pricing and lead time, please contact our Business Partner in your country or send us a message using dieses Kontaktformular.

SALES

 

At this link, you can find our Business Partner in your country to get in touch for info or to purchase our gear.

 

For pricing information please get in touch with our Business Partner in your country.

 

DirectOut is stocking every product in its warehouse in Germany. Within 5-10 days you should usually be able to receive our products at almost any place in the world.

Please get in touch with us or contact our Business Partner in your country to receive specific lead time information.

Yes, there are some rental possibilities. Please get in touch with us by filling dieses Kontaktformular.

Für weitere Fragen nutzen Sie gerne dieses Kontaktformular.